The latest podcast episode of The Great Big Small Business Show is all about customer service.

It’s one thing I’m passionate about. It’s something I’ve always focused on in building my businesses, and I’ve written about it in the past as well. Even when clients leave you, think about providing great customer service.

In the meantime, there’s some great bits in the 4th episode of The Great Big Small Business Show about customer service from Heidi Miller, Colleen Wainright (new contributor!) and Chris Brogan.

Yours truly is in the podcast as well, talking about cultivating customer loyalty through great customer service.

I hope you enjoy the episode and please, please, please provide us with your feedback! You can comment here, or at The Great Big Small Business Show blog or email us at any time.

[tags]great big small business show, small business, customer service, gbsbs, heidi miller, colleen wainright, chris brogan, customer support[/tags]