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Client Retention is the Key ROI of Great Customer Service

June 2, 2009 by Ben Yoskovitz

The question is this, “Can a company be too friendly?“ Mark MacLeod puts on his CFO-hat when asking the question, because he’s trying to figure out if there’s an optimal mix between great service and keeping costs down (by not having to hire tons of people to provide the support.) Mike McDerment throws his hat […]

Filed Under: Business

Ben Yoskovitz

Founding Partner at Highline Beta, a hybrid venture studio and VC firm that works with large, ambitious companies to identify new areas of opportunity through internal and external innovation.

Previously I was VP Product at VarageSale and GoInstant (acq. $CRM), and Founding Partner at Year One Labs.

Angel investments include: Breather, Spoiler Alert, SendWithUs and others.

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