Comments on: You Don’t Even Have To Go An Extra Mile http://www.instigatorblog.com/you-dont-even-have-to-go-an-exra-mile/2007/02/12/ Startups, entrepreneurship, business and social media Thu, 09 Feb 2012 07:58:00 +0000 hourly 1 http://wordpress.org/?v=3.2.1 By: Ben Yoskovitz http://www.instigatorblog.com/you-dont-even-have-to-go-an-exra-mile/2007/02/12/comment-page-1/#comment-104464 Ben Yoskovitz Tue, 27 Mar 2007 16:59:58 +0000 http://www.instigatorblog.com/you-dont-even-have-to-go-an-exra-mile/2007/02/12/#comment-104464 CA - that's definitely a lousy experience and all too common I'd say. People that work for companies like WalMart simply don't care enough - they're low-paid, and un-motivated (at least much of the time) and that results in lousy service. Those types of jobs have to be hard to fill with quality people... CA – that's definitely a lousy experience and all too common I'd say. People that work for companies like WalMart simply don't care enough – they're low-paid, and un-motivated (at least much of the time) and that results in lousy service. Those types of jobs have to be hard to fill with quality people…

]]> By: CA http://www.instigatorblog.com/you-dont-even-have-to-go-an-exra-mile/2007/02/12/comment-page-1/#comment-104463 CA Tue, 27 Mar 2007 16:47:21 +0000 http://www.instigatorblog.com/you-dont-even-have-to-go-an-exra-mile/2007/02/12/#comment-104463 I have an opposite experience to share. I went to Walmart yesterday to check out some crib accesories. I wanted to purchase bumpers that is not part of a set. Unable to find it, I asked one of the customer support rep. She mentioned she did not work in the baby section and could't help me. Here is the worst part. She just walked out of the baby section.<br><br>In other stores (even different Walmart locations), customer service reps offer to at least find someone who can help the customer. But this girl just walked out... and so did I. Walmart just lost over $160 that day. I have an opposite experience to share. I went to Walmart yesterday to check out some crib accesories. I wanted to purchase bumpers that is not part of a set. Unable to find it, I asked one of the customer support rep. She mentioned she did not work in the baby section and could't help me. Here is the worst part. She just walked out of the baby section.

In other stores (even different Walmart locations), customer service reps offer to at least find someone who can help the customer. But this girl just walked out… and so did I. Walmart just lost over $160 that day.

]]> By: Ben Yoskovitz http://www.instigatorblog.com/you-dont-even-have-to-go-an-exra-mile/2007/02/12/comment-page-1/#comment-8864 Ben Yoskovitz Tue, 27 Mar 2007 15:59:58 +0000 http://www.instigatorblog.com/you-dont-even-have-to-go-an-exra-mile/2007/02/12/#comment-8864 CA - that's definitely a lousy experience and all too common I'd say. People that work for companies like WalMart simply don't care enough - they're low-paid, and un-motivated (at least much of the time) and that results in lousy service. Those types of jobs have to be hard to fill with quality people... CA – that’s definitely a lousy experience and all too common I’d say. People that work for companies like WalMart simply don’t care enough – they’re low-paid, and un-motivated (at least much of the time) and that results in lousy service. Those types of jobs have to be hard to fill with quality people…

]]> By: CA http://www.instigatorblog.com/you-dont-even-have-to-go-an-exra-mile/2007/02/12/comment-page-1/#comment-8863 CA Tue, 27 Mar 2007 15:47:21 +0000 http://www.instigatorblog.com/you-dont-even-have-to-go-an-exra-mile/2007/02/12/#comment-8863 I have an opposite experience to share. I went to Walmart yesterday to check out some crib accesories. I wanted to purchase bumpers that is not part of a set. Unable to find it, I asked one of the customer support rep. She mentioned she did not work in the baby section and could't help me. Here is the worst part. She just walked out of the baby section. In other stores (even different Walmart locations), customer service reps offer to at least find someone who can help the customer. But this girl just walked out... and so did I. Walmart just lost over $160 that day. I have an opposite experience to share. I went to Walmart yesterday to check out some crib accesories. I wanted to purchase bumpers that is not part of a set. Unable to find it, I asked one of the customer support rep. She mentioned she did not work in the baby section and could’t help me. Here is the worst part. She just walked out of the baby section.

In other stores (even different Walmart locations), customer service reps offer to at least find someone who can help the customer. But this girl just walked out… and so did I. Walmart just lost over $160 that day.

]]> By: Ben Yoskovitz http://www.instigatorblog.com/you-dont-even-have-to-go-an-exra-mile/2007/02/12/comment-page-1/#comment-104462 Ben Yoskovitz Tue, 13 Feb 2007 17:11:46 +0000 http://www.instigatorblog.com/you-dont-even-have-to-go-an-exra-mile/2007/02/12/#comment-104462 Dawud - yup, you're right. It's the way the customer feels. Make 'em feel great and price becomes so much less of an issue. Dawud – yup, you're right. It's the way the customer feels. Make 'em feel great and price becomes so much less of an issue.

]]> By: Ben Yoskovitz http://www.instigatorblog.com/you-dont-even-have-to-go-an-exra-mile/2007/02/12/comment-page-1/#comment-4440 Ben Yoskovitz Tue, 13 Feb 2007 17:11:46 +0000 http://www.instigatorblog.com/you-dont-even-have-to-go-an-exra-mile/2007/02/12/#comment-4440 Dawud - yup, you're right. It's the way the customer feels. Make 'em feel great and price becomes so much less of an issue. Dawud – yup, you’re right. It’s the way the customer feels. Make ‘em feel great and price becomes so much less of an issue.

]]> By: Dawud Miracle http://www.instigatorblog.com/you-dont-even-have-to-go-an-exra-mile/2007/02/12/comment-page-1/#comment-104461 Dawud Miracle Tue, 13 Feb 2007 14:36:01 +0000 http://www.instigatorblog.com/you-dont-even-have-to-go-an-exra-mile/2007/02/12/#comment-104461 Ben, that just goes to say, it's not about the money - it's about how you feel about what you're getting.<br><br>We tend to think about the money we're laying down only when we have that nagging feeling that we're not getting value for the price. You can see, customer service - the extra inch - can make all the difference. Ben, that just goes to say, it's not about the money – it's about how you feel about what you're getting.

We tend to think about the money we're laying down only when we have that nagging feeling that we're not getting value for the price. You can see, customer service – the extra inch – can make all the difference.

]]> By: Dawud Miracle http://www.instigatorblog.com/you-dont-even-have-to-go-an-exra-mile/2007/02/12/comment-page-1/#comment-4434 Dawud Miracle Tue, 13 Feb 2007 14:36:01 +0000 http://www.instigatorblog.com/you-dont-even-have-to-go-an-exra-mile/2007/02/12/#comment-4434 Ben, that just goes to say, it's not about the money - it's about how you feel about what you're getting. We tend to think about the money we're laying down only when we have that nagging feeling that we're not getting value for the price. You can see, customer service - the extra inch - can make all the difference. Ben, that just goes to say, it’s not about the money – it’s about how you feel about what you’re getting.

We tend to think about the money we’re laying down only when we have that nagging feeling that we’re not getting value for the price. You can see, customer service – the extra inch – can make all the difference.

]]> By: Ben Yoskovitz http://www.instigatorblog.com/you-dont-even-have-to-go-an-exra-mile/2007/02/12/comment-page-1/#comment-104460 Ben Yoskovitz Tue, 13 Feb 2007 03:53:46 +0000 http://www.instigatorblog.com/you-dont-even-have-to-go-an-exra-mile/2007/02/12/#comment-104460 Matt - it's most certainly sad. And hopefully my post reflects that. My expectations were so low that a few smart questions and a bit of a helping hand from the cashier and I'm head over heels for that store.<br><br>Of course they've just raised the bar. Disappoint me next time and that'll be that. Matt – it's most certainly sad. And hopefully my post reflects that. My expectations were so low that a few smart questions and a bit of a helping hand from the cashier and I'm head over heels for that store.

Of course they've just raised the bar. Disappoint me next time and that'll be that.

]]> By: Ben Yoskovitz http://www.instigatorblog.com/you-dont-even-have-to-go-an-exra-mile/2007/02/12/comment-page-1/#comment-4424 Ben Yoskovitz Tue, 13 Feb 2007 03:53:46 +0000 http://www.instigatorblog.com/you-dont-even-have-to-go-an-exra-mile/2007/02/12/#comment-4424 Matt - it's most certainly sad. And hopefully my post reflects that. My expectations were so low that a few smart questions and a bit of a helping hand from the cashier and I'm head over heels for that store. Of course they've just raised the bar. Disappoint me next time and that'll be that. Matt – it’s most certainly sad. And hopefully my post reflects that. My expectations were so low that a few smart questions and a bit of a helping hand from the cashier and I’m head over heels for that store.

Of course they’ve just raised the bar. Disappoint me next time and that’ll be that.

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