The Half-Life of Trust, Reputation and Social Capital


Half-life is the period of time, for a substance undergoing decay, to decrease by half. Trust, reputation and social capital also decay, but at varying degrees. First, let’s look at how they’re built up:

Trust Reputation Social Capital Diagram

Please excuse the rudimentary attempt at a diagram, but the visual does help. And if it makes sense, I may create a more comprehensive diagram…

The idea is that you need trust in order to solidify and build your reputation, and you need reputation to generate social capital. Your social capital can then be leveraged for your own purposes (business for example). They’re clearly building blocks, one on top of the other. If after gaining trust (within a community, for example) you attempt to leverage that trust for your own purposes, you might find it’s too early. Same holds true if you make attempts to use reputation and trust. But once you’ve gotten to the stage where you’re generating social capital, you can find ways of “cashing in on it.” And that’s OK. It’s expected, and done correctly can generate huge dividends.

Each of these elements decay, but at varying degrees. The top building block decays the fastest. If you pull out of the social sphere that you’ve engaged (for whatever reason) you’ll find that your ability to go back to that sphere or group and use your social capital diminishes fairly quickly. It’s not that those people don’t recognize your reputation or trust you, but social capital is built in large part on your frequent activity. You give, you get.

Reputation decays quite slowly, but it does diminish over time. And it’s not necessarily as transferable as social capital. For example, you’re working in one industry for quite some time and you’ve built a reputation there. You then move to another industry. You can transfer social capital fairly easily, especially if there are people who straddle both industries in your network, or people from one industry that can connect you to the other. Reputation is a bit tougher, because what you’ve done in one space may not translate as well in another. And once you’ve made a move, your reputation in the original industry deteriorates.

Trust decays the slowest. You can disappear out of a social sphere for years but still have the trust of those people. They may no longer be as eager to help you, and truthfully they may no longer be as able to help you, but they’ll still trust you … and consider you a friend. And not surprisingly, if you find yourself with a huge need, those that trust you will come to your aid. Trust still does deteriorate, just like everything does with the passage of time. But it’s the fundamental foundation piece needed in the equation.

If you look at how people build personal brands, develop careers, start companies, raise capital, close deals — essentially, how people create and seize opportunity for themselves — it’s through building trust, reputation and social capital.

You need to be aware of how these things deteriorate and diminish over time, and find ways to maintain the right levels of social capital, reputation and trust to ensure that you can keep moving in the right direction.

The more I read this, the more half-baked I think my half-life really is, but what the heck. If I only ever posted complete ideas, I wouldn’t have much to post…What do you think?

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November 19, 2009 Posted in Personal Development by

  • http://www.warmyourfloor.com/ floorheatingsystems

    trust, reputation and social capital should be there in every humans life. Very useful for every one especially youngsters.

  • http://www.seoconsultantsdenver.thewebinfocenter.com Denver SEO

    This speaks very well to the importance of on-going relationship management. By continually providing useful information and fair exchange, over the years one can earn trust. But…. it is a long term commitment!

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    This is definitly something Ive been working hard on. Not always easy but it really starts paying clear dividends rather quickly. Simply put, if people trust you, they are going to trust you with their business.

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    This is definitly something ive been working hard on. The funny thing is it starts paying dividends much faster than youd expect.

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    You have provided some inspiration words. Thanks to you.

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    Building trust is extremely important especially if your main marketing strategy is the internet and social media…the truth is that people usually buy from people that they know.

  • http://www.desksofdistinction.com.au/ Antique Furniture

    Excellent explanation, but my issue lies in the measuring of such currencies- how do you determine what work is leading to the next stage, versus just sucking your resources?

    I appreciate that by all of us being “better people” we will see a marketwide shift, but is that an ideal or a dream?

  • http://www.instigatorblog.com Benjamin Yoskovitz

    I'm not sure you have to focus on specific measurements to determine value, if you're building up enough trust, reputation and social capital, you'll know if it's benefiting you through new opportunities. For example, you'll find leads coming to you through sources (like social networks) that weren't there before.

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    I love this article, and this blog is good for these type of info.Thanks.

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    You have provided some inspiration words. Thanks to you

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    thank for the post fist and you have provided some inspiration words. Thanks to you

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About Ben Yoskovitz
I recently joined GoInstant as VP Product. GoInstant changes how we use the web, making it shareable like never before.

I'm also a Founding Partner at Year One Labs, an early stage accelerator in Montreal. Previously I founded Standout Jobs (and sold it). I'm a hands-on startup guy, helping companies grow successfully from the idea forward. You can reach me at byosko at gmail dot com.

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