Comments on: Talking to Customers Must be Part of Your Startup Culture

By: Product Managers in Startups: What’s their Role?

Product Managers in Startups: What’s their Role? — Mon, 02 Aug 2010 02:21:34 +0000

[...] They have to be customer-focused and have the ability and confidence to get out of the office and speak to customers. This is where a customer development approach is essential.Metrics-oriented. Along with being [...]

By: Kevin Costner was wrong: Build it and they won’t come | Entrepreneurs

Kevin Costner was wrong: Build it and they won’t come | Entrepreneurs — Wed, 14 Jul 2010 22:07:18 +0000

[...] The most important measure of how successful a startup can be is customers, or prospective customers, yet most companies are founded without talking to any. [...]

By: How To Write Great Surveys with Actionable Data Results

How To Write Great Surveys with Actionable Data Results — Tue, 27 Oct 2009 13:20:54 +0000

[...] raw and actionable results. The survey.io tool (for very simple but useful customer surveys) asks, How would you feel if you could no longer use the product? That’s a tough question to ask, because you might not like the [...]

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By: anuradhan

anuradhan — Sun, 02 Aug 2009 23:59:52 +0000

I find this blog interesting ,and made this think on customer providers,just try out and PROMOTE YOUR SITE FOR FREE

By: Daria Petrova

Daria Petrova — Wed, 15 Jul 2009 07:36:17 +0000

Talking to customers is important, especially for a web start-up. But another thing that it important is where, when and how you talk to your customers. I recently came across a very interesting video of ex Salesforce exec. speaking about customer relations: http://ecorner.stanford.edu/authorMaterialInfo..... Very thought provoking. If you are in a web business it's especially important to let your customers know that you're a real person (not an automated messaging machine) and that you care about their needs.

By: Recent Lessons Learned In My First Startup | Small Hands, Big Ideas

Recent Lessons Learned In My First Startup | Small Hands, Big Ideas — Mon, 13 Jul 2009 15:05:37 +0000

[...] Talking and listening to your customers is imperative. There is so much to learn from them. Their feedback is viable and treating them with respect is of the utmost importance. Our customer support and service is often the most touted by our users. It’s because we value their needs. They keep us in business. [...]

By: SEO

SEO — Wed, 24 Jun 2009 07:51:19 +0000

agree

By: Having Strong Corporate Values for Startups as a Decision Filter

Having Strong Corporate Values for Startups as a Decision Filter — Wed, 10 Jun 2009 11:35:44 +0000

[...] of the most common startup failures is a lack of communication with customers (as obvious as communicating with customers might seem.) Beyond that, you see patterns of startups [...]

By: Yuva

Yuva — Fri, 05 Jun 2009 09:48:34 +0000

I completely agree. Its also important that we need to maintain different forms of communication like mails, cold calls to make them aware that we care for them, so that they would be pleased with our service.