Comments on: How To Implement a Proactive Customer Support Strategy

By: intercall_conferencing

intercall_conferencing — Mon, 25 Jan 2010 19:59:23 +0000

Especially when you are providing services to very few customers, and especially when face-to-face meeting is difficult or impossible, video conferencing is a customer service solution that lets your customer know you are alert and actively participating.

In other words, it lets them know that you care. It's a little more personal than a phone call, and it is easier to present visual information. There are a number of free and paid solutions for videoconferencing, including Skype and Intercall, which may be useful in your customer service endeavors.

By: Adrian Swinscoe

Adrian Swinscoe — Sun, 24 Jan 2010 09:32:42 +0000

I absolutely agree. Therefore, the thing we concentrated on doing was spending more time with his customers so that he could get to know them better and add more value to them before even thinking about asking for referrals.

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By: Benjamin Yoskovitz

Benjamin Yoskovitz — Wed, 20 Jan 2010 18:17:43 +0000

Asking for referrals is just one of those things that's easy to talk about doing, but not as easy to actually do. You just have to get comfortable doing it, because it does work.

By: Lovely Lady

Lovely Lady — Tue, 19 Jan 2010 12:06:47 +0000

The bolg is usufule, I am glad I found it! I used to have a client that by focusing on spending more time with his customers so that he could better understand their businesses and needs and ask for referrals, doubled the size of his business over the course of a year.

By: london plumber

london plumber — Tue, 19 Jan 2010 06:57:05 +0000

thanks for the great advice

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modernfurnituredallas — Mon, 18 Jan 2010 02:26:30 +0000

Nice post.One should really use it to implement.

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uberVU - social comments — Sun, 17 Jan 2010 19:35:19 +0000

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By: Adrian Swinscoe

Adrian Swinscoe — Sat, 16 Jan 2010 15:45:19 +0000

Hi Ben,
Thanks for your post. Great ideas.

I have a client that by focusing on spending more time with his customers so that he could better understand their businesses and needs and ask for referrals, doubled the size of his business over the course of a year.

Customers are an often overlooked source of new business growth.

Adrian