Comments on: How To Implement a Proactive Customer Support Strategy

By: Better Customer Service For Better Business | Budget Cats

Better Customer Service For Better Business | Budget Cats — Tue, 22 Nov 2011 05:23:11 +0000

[...] One of the reasons that business are neglecting their customers is the fact that maintaining customer service staff can be expensive. Tech upgrades, software and hardware security concerns, bonuses, equipment repairs and numerous software updates are some things that can be costly. In fact, a lot of companies outsource their work to outside agencies within the country and out. If a business hires a call center with substandard equipment or commitment to service, they might as well be shooing their customers away. It’s one thing to keep in mind when planning your customer care strategies. [...]

By: intercall_conferencing

intercall_conferencing — Mon, 25 Jan 2010 19:59:23 +0000

Especially when you are providing services to very few customers, and especially when face-to-face meeting is difficult or impossible, video conferencing is a customer service solution that lets your customer know you are alert and actively participating.

In other words, it lets them know that you care. It's a little more personal than a phone call, and it is easier to present visual information. There are a number of free and paid solutions for videoconferencing, including Skype and Intercall, which may be useful in your customer service endeavors.

By: Adrian Swinscoe

Adrian Swinscoe — Sun, 24 Jan 2010 09:32:42 +0000

I absolutely agree. Therefore, the thing we concentrated on doing was spending more time with his customers so that he could get to know them better and add more value to them before even thinking about asking for referrals.

By: Mark

Mark — Sat, 23 Jan 2010 00:21:46 +0000

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By: Benjamin Yoskovitz

Benjamin Yoskovitz — Wed, 20 Jan 2010 18:17:43 +0000

Asking for referrals is just one of those things that's easy to talk about doing, but not as easy to actually do. You just have to get comfortable doing it, because it does work.

By: Lovely Lady

Lovely Lady — Tue, 19 Jan 2010 12:06:47 +0000

The bolg is usufule, I am glad I found it! I used to have a client that by focusing on spending more time with his customers so that he could better understand their businesses and needs and ask for referrals, doubled the size of his business over the course of a year.

By: london plumber

london plumber — Tue, 19 Jan 2010 06:57:05 +0000

thanks for the great advice

By: modernfurnituredallas

modernfurnituredallas — Mon, 18 Jan 2010 02:26:30 +0000

Nice post.One should really use it to implement.

By: wordpress themes

wordpress themes — Sun, 17 Jan 2010 20:08:08 +0000

ahh.. excellent content, great strategies… one can easily get benefited from that….

By: uberVU - social comments

uberVU - social comments — Sun, 17 Jan 2010 19:35:19 +0000

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