There’s No “Shitty” in MVP

Lean Startup isn’t responsible for the deluge of crappy products being released by mediocre startups.

Erick Schonfeld makes that suggestion in his recent post Details Matter. I’d argue that the mainstream usage of things like Twitter and Facebook (along with social media’s ability to create incredible influencers), lower costs and barriers to entry (development is easier/faster), and the popularization of startups overall, has collectively increased the volume of startups. Startup founders are now celebrities. I suspect that the economy plays a role too; when college students look into the job market and see fewer and fewer opportunities, the alternative is to do something on your own. None of these things have anything to do with Lean Startup.

If anything, Lean Startup has grown popular in response to the overwhelming volume of startups launching (and failing), because more entrepreneurs need more help.

Erick is right on one point though: details matter. They matter a lot. And no one has ever argued otherwise. Just look at a Lean Canvas and the constraints it provides, and you understand (in this case for designing your startup) just how detail oriented you have to be. There’s no room in a Lean Canvas to be anything but detailed. The same holds true when thinking about user flows, user acquisition, and the overall experience in your application.

Erick also suggests “crafting something really extraordinary,” which makes perfect sense. That should be your goal. You should be selling magic not technology.

The question of course is how you define “really extraordinary”?

If you’re thinking solely about design or “polish” you may build something that’s beautiful but not valuable. Design can be crucial, but by itself it doesn’t create enough value. And I think this is what Erick is suggesting — that you need to be extremely attentive to the details around polish and design. Turns out it’s extremely hard to do, most people won’t get this right, and most will fail. But more than that, most will fail to create value. That’s just the reality of things.

The acronym MVP stands for Minimum Viable Product not Minimum Shitty Product.

Lots of people will create shitty products. It’s just the way it goes. Lots of people will also create beautiful products that are still shitty because they don’t provide enough value. Lean Startup provides a learning framework for recognizing mistakes and not repeating them. Most importantly, it provides a framework for trying to understand value creation for customers, which is what really matters.


Performance vs. Features — Which is More Important?

It’s fairly well understood at this point that performance is a critical aspect of building for the web. Better performance typically means better results (for whatever you’re trying to get people to do.) E-commerce transactions go up. Sign-up conversions go up. And so on.

The same holds true with B2B / enterprise software. People will overlook all kinds of product and feature limitations if performance is amazing. Part of the reason is that they’re able to more quickly create & discover workarounds that they’re willing to live with, in exchange for top notch performance. I’m more willing to change my behaviour, adjust how I work, or lower my product expectations if performance is fantastic. When performance is bad, every workaround or product limitation is magnified many times over.

Recently I was involved in a product purchasing decision. I won’t name names (it doesn’t matter.) One product had limited features for what I was looking to do (in part because it’s a “generalist” product and not a “specialized” product — perhaps a debate for another time), while the other was specialized for my needs (vertically-focused). We first went to the specialized product, but then moved to the generalist product (because the product breadth was wider.) As we used the generalist product, we talked through and experimented with different workarounds to address the product’s limitations. It wasn’t a big deal initially, every product has limitations and fitting them into your existing processes and workflow requires some massaging. But after a couple days, we went back to the specialized product.

Why?

Performance.

The specialized product provides more functionality as well – which is handy – but more importantly, it’s fast. Working within the product is a joy vs. frustration, and it makes it easier for me to encourage use of the product amongst other team members as well. At one point someone suggested using Google Spreadsheets. Why? It’s fast. We knew Google Spreadsheets wouldn’t scale, and we didn’t really want to use it, but it’s easy, convenient and fast.

It’s also important to note that the specialized product is more expensive than the one we abandoned (~5x more expensive). Cost was never part of our decision-making process, except initially when we thought we could use the generalized product for more things (instead of going vertical.) And we would have, if performance had been there.

The importance of performance for B2B software and enterprise applications is only going to increase.

With a bigger move to mobile devices (especially in the enterprise), people want all the power and functionality in the palm of their hand. Performance has a huge impact on uptake (which is always challenging in the enterprise) and long-term adoption. People will “suffer” a lack of features if they can still get things done quickly.


Imagination and Practicality

jeff gorvette carWatching my two kids play, it’s striking how different they are. My younger son (4) turns everything into a make-believe game. Give him two sticks and suddenly they’re space ships. Give him a handmade car (which we built recently at the Halifax Art Gallery; it’s meant to be Jeff Gorvette from Cars 2) and he’s doing a race through the hallways of the place for an hour. His imagination is incredible.

My older son (7) has a great imagination as well, but he’s also much more practical and analytical. It makes sense because he’s older, but he’s always been that way. Give him two sticks and they’re two sticks; he may want to see how far he can throw them or whack them against a tree to see them break … but they’re still two sticks. If someone suggests to him that they’re lightsabers and we should battle as Luke Skywalker and Darth Vader, he’ll absolutely join in and participate … but he’s not creating fantasy worlds around himself. His practicality and analytical approach to things helps him solve puzzles, ask insightful questions, and stick with things that need resolving.

It seems to me that startup founders need a healthy dose and mixture of both imagination and practicality. One without the other makes you an incomplete founder and leader.

I think it’s possible to work on and train both your imagination and analytical skills. There are hobbies for example, that help with both. Take photography. It’s creative and imaginative, but requires a keen eye, technical know-how (if you get past basic cameras), and good timing. Drawing is another good example. On a personal level, I’m hoping to work on both photography and drawing this year. I’d like to take more pictures and learn how to take better ones. That’s part of the reason I’ve put my Instagram stream at the top of the blog; to remind and inspire me to keep taking pictures.

There are lots of ways that you can push yourself to be more imaginative and more practical at the same time. And that balance will help you be a more successful startup founder and leader.


About Ben Yoskovitz
I recently joined GoInstant as VP Product. GoInstant changes how we use the web, making it shareable like never before.

I'm also a Founding Partner at Year One Labs, an early stage accelerator in Montreal. Previously I founded Standout Jobs (and sold it). I'm a hands-on startup guy, helping companies grow successfully from the idea forward. You can reach me at byosko at gmail dot com.

Follow Ben on TwitterFollow this blog via email
Startup Tools
Find Stuff
Please Check Out:
NextMontreal.com I Spy Montreal
Disclaimer
The opinions and commentary on this site are mine and mine alone. They do not necessarily reflect the opinions or positions of my employer, GoInstant.