Do Your Customers Link Value to Price?


A lot of people equate value with price. The higher the price, the higher the value must be, right? I’ve seen this repeatedly in the B2B world selling software to mid-to-large enterprises. It’s certainly not always the case, but it’s more common than you might realize. And it speaks to the possibility that you can increase your price instead of decrease it.

The drive in software sales is clearly to lower prices. Jeff Atwood asks, “Software Pricing: Are We Doing It Wrong?” His argument is that lower prices increase sales volume. He has a couple of good examples of this. And he admits this doesn’t work all the time, although it may certainly apply in high-volume sales to consumers. But ultimately this does lead to price wars that hurt everyone. When prices get too low, vendors lose interest in creating value, and customers get less valuable software.

I do agree with Jeff’s argument that experimenting with price makes sense. You can do so quite easily through targeted sales. Pick a target market, create a sale, build a landing page and drive traffic to it. Measure conversion and sales. Rinse and repeat.

I’ve written in the past on how to price your software product and it’s clear that there are many variables and very few absolutes when it comes to pricing. But one of the variables that’s rarely discussed of late is “value” or at least, “perceived value”, and whether or not people really do equate value with cost. And subsequently, how important is that to your business in terms of marketability, sales cycles, revenues, customer acquisition, etc.

What do you think?

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August 9, 2009 Posted in Business by

  • http://www.itsix.com outsourcing_europe

    The price reflects the product quality.
    Usually, what you pay is what you get.

  • portlandsauto

    I guess it depends what kind of software your selling and how much of it is available out there like it. When i buy software, i only buy the best because i believe its the best available. But than again, some software is way overpriced and its full of bugs and half of the stuff doesnt work.

  • http://www.futureafrica.eu/ Strategy Consulting

    Customers are getting practical nowadays. For me, I'll choose to have one that is affordable but must also have a great product quality.

  • gokhanht
  • gokhanht
  • gokhanht
  • http://accountantchristchurch.co.nz/ Accountant Christchurch

    Thanks for your information. As a accountant, I always value people who add value to the information available to educate consumers. I particularly liked your advice on targeted sales. Price is equals to perceived value.

  • RoseFineCraftGuilddotcom

    Particularly in the world of craft, value does NOT equate price. In fact, sometimes, I think it is quite the opposite.

    While most crafts are typically underpriced, some crafty products that are fairly easy to make and that have a lot of marketing behind them are both overpriced and can be popular as well, so, they are winners both ways..!

  • http://www.businessmoneytoday.com/ Phanio

    I have seen both sides of this – raise price and lose customers or raise and gain customers. I think it has more to do with your target market. If you sell to a cost conscience customer – you cannot just rasie price without showing how you provide more value.

  • narendrasharma

    Particularly in the world of craft, value does NOT equate price. In fact, sometimes, I think it is quite the opposite.

  • samjaffer

    Value = price; common for consumers

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  • http://www.doylesroom.com/ Poker

    For me pice is not the only factor, i will look for the best quality in the affordable price depnding on my business need.

  • david_howard

    buyers are more careful now ..they need quality,service and a very good price …. saas
    will be useful for those who are well established a ….

  • http://www.poweriser.dk/ Poweriser Denmark

    Interesting subject… I indeed agree with you Ben!

  • tile_cleaning_kansas_city

    I'm in the service industry, and I'd say that my prospective clients tend to believe that the higher the price the the higher the value within reason. I've noticed that this is also the case in the retail industry. I'm mean, we assume that items in a “dollar” store are of less quality that items in Nordstroms.

  • unique_gift_ideas

    I know that I typically equate value with price.

  • http://www.tutkumirc.com/ Mirc

    Thank you By admin
    By mirc
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  • wonderfulfai

    what you need to know before buying a video games
    http://www.wecorner.com

  • maykop

    If value > price you will always be on the winning side..

  • l2pllc

    I think the more variables you test in any business the better off you are. Closely watching price, conversion rate, and profitability will help you find the “sweet spot”!. The lowest priced guy may get the most volume, but not the most profit.

  • http://www.startupshortcuts.com/ Devin

    I think the more variables you test in any business the better off you are. Closely watching price, conversion rate, and profitability will help you find the “sweet spot”!. The lowest priced guy may get the most volume, but not the most profit.

  • swapmycouncil

    Well its good saying by the writer and give us very useful points in it. Really thanks

  • swapmycouncil

    Well its good saying by the writer and give us very useful points in it. Really thanks.
    http://www.swapmycouncilhouse.co.uk/

About Ben Yoskovitz
I recently joined GoInstant as VP Product. GoInstant changes how we use the web, making it shareable like never before.

I'm also a Founding Partner at Year One Labs, an early stage accelerator in Montreal. Previously I founded Standout Jobs (and sold it). I'm a hands-on startup guy, helping companies grow successfully from the idea forward. You can reach me at byosko at gmail dot com.

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