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Janice Myint is My Technorati Hero

It seems like one final email to Technorati did the trick. After being ignored and then ignored some more, Janice Myint at Technorati sent me an email yesterday:

Please accept my sincerest apologies for the delay in getting back to you. We’ve been experiencing a backlog in support and are working hard to address everyone. I’ve taken a look at the issue regarding picking up your pings for “www.instigatorblog.com“. It seems your blog was incorrectly classified in our system rather than the “www” in your URL. After making a small adjustment, I’ve sent our spiders to revisit your page and your blog has been indexed with your most recent posts and link count.

Today, after the Technorati spiders had some time to check things out here, my ranking jumped from about 1,100,000 to 82,027. Not too shabby.

It’s amazing how a lousy experience can turn positive when things are finally taken care of. For Technorati, fixing my problem probably took a few minutes at most. I don’t know if they have a system in place that ranks customer requests (by priority, severity, time to fix, etc.) but they probably could have taken care of this quicker and been able to cross it off their list.

Still, seeing the ranking jump and knowing that things are working (at least we’ll cross our fingers) it means I’m now a much more satisfied customer. There are people at Technorati listening…at least I wasn’t talking into a black hole…

And let me also take this opportunity to thank EVERYONE who has linked to Instigator Blog since I launched it a short time ago. I very much appreciate the support…

Blog About 5 Things Week Is Coming…Are You Ready?

[tags]technorati, customer service, linking, blogging, blogs[/tags]

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September 29, 2006 Posted in Business by

  • http://emm-ess.blogspot.com Marc Snyder

    Well, I disagree. You shouldn’t have to write a f***ing post on your blog to tell Technorati that their system is f***ed up. It should just work.

    MS

  • http://www.instigatorblog.com Ben Yoskovitz

    Marc – you’re right, it should just work. And I was extremely frustrated with it not working and the lack of a response that I received for a few weeks.

    I guess when it’s something as “relatively unimportant” as Technorati it’s easier not to get too upset about it; if it was a mission critical system that I absolutely needed working and I was paying for, you can bet I wouldn’t have been quite as nice about it.

    Technorati knows they have problems, tons of people are complaining about it online. If they fix those problems they’ll look like heroes. If they don’t, someone is going to eat their lunch…

    Thanks for commenting!

  • http://emm-ess.blogspot.com Marc Snyder

    Well, I disagree. You shouldn't have to write a f***ing post on your blog to tell Technorati that their system is f***ed up. It should just work.

    MS

  • http://www.instigatorblog.com Ben Yoskovitz

    Marc – you're right, it should just work. And I was extremely frustrated with it not working and the lack of a response that I received for a few weeks.

    I guess when it's something as “relatively unimportant” as Technorati it's easier not to get too upset about it; if it was a mission critical system that I absolutely needed working and I was paying for, you can bet I wouldn't have been quite as nice about it.

    Technorati knows they have problems, tons of people are complaining about it online. If they fix those problems they'll look like heroes. If they don't, someone is going to eat their lunch…

    Thanks for commenting!

About Ben Yoskovitz
I recently joined GoInstant as VP Product. GoInstant changes how we use the web, making it shareable like never before.

I'm also a Founding Partner at Year One Labs, an early stage accelerator in Montreal. Previously I founded Standout Jobs (and sold it). I'm a hands-on startup guy, helping companies grow successfully from the idea forward. You can reach me at byosko at gmail dot com.

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