It seems like one final email to Technorati did the trick. After being ignored and then ignored some more, Janice Myint at Technorati sent me an email yesterday:
Please accept my sincerest apologies for the delay in getting back to you. We’ve been experiencing a backlog in support and are working hard to address everyone. I’ve taken a look at the issue regarding picking up your pings for “www.instigatorblog.com“. It seems your blog was incorrectly classified in our system rather than the “www” in your URL. After making a small adjustment, I’ve sent our spiders to revisit your page and your blog has been indexed with your most recent posts and link count.
Today, after the Technorati spiders had some time to check things out here, my ranking jumped from about 1,100,000 to 82,027. Not too shabby.
It’s amazing how a lousy experience can turn positive when things are finally taken care of. For Technorati, fixing my problem probably took a few minutes at most. I don’t know if they have a system in place that ranks customer requests (by priority, severity, time to fix, etc.) but they probably could have taken care of this quicker and been able to cross it off their list.
Still, seeing the ranking jump and knowing that things are working (at least we’ll cross our fingers) it means I’m now a much more satisfied customer. There are people at Technorati listening…at least I wasn’t talking into a black hole…
And let me also take this opportunity to thank EVERYONE who has linked to Instigator Blog since I launched it a short time ago. I very much appreciate the support…
Blog About 5 Things Week Is Coming…Are You Ready?
[tags]technorati, customer service, linking, blogging, blogs[/tags]
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