Comments on: I Love Customers

By: Almir Bojkovic

Almir Bojkovic — Sun, 26 Oct 2008 01:42:37 +0000

I totally agree because with no customers theres no business that is the same way with my business if i did not offer good customer satisfaction i would have lost all of my customers and am glad i am able to provide such satisfaction

http://www.spreadingyourcashflow.com

By: Almir Bojkovic

Almir Bojkovic — Sat, 25 Oct 2008 18:42:37 +0000

By: Immply Blog » Blog Archive » The customer isn’t always right!

Immply Blog » Blog Archive » The customer isn’t always right! — Wed, 30 Apr 2008 01:32:25 +0000

[...] And this philosophy, I can guarantee you will apply to most customer-centric businesses. So, don’t be afraid to challenge your customer and provide them the right direction. In the end, they will appreciate you for it even though it may not seem like the right thing to do initially. [...]

By: Lessons Learned Running a Software as a Service (SaaS) Business

Lessons Learned Running a Software as a Service (SaaS) Business — Mon, 10 Mar 2008 02:43:17 +0000

[...] Service is Everything. Everyone knows I love customers and I consider customer support & service paramount to success. Byron explains this perfectly: [...]

By: TJP

TJP — Sat, 08 Mar 2008 11:52:54 +0000

Managing customer support is very time consuming. I use autoresponders to reply to all support inquiries, plus compiled a FAQ to hopefully answer popular questions before I must respond personally.

By: Drop Ship

Drop Ship — Wed, 05 Mar 2008 19:13:05 +0000

yea what u say is true, altough there are a few customers i wouldnt mind losing. they just create more stress and problems than are worth the money :/

By: Keeping a 20,000 Foot View One Day at a Time

Keeping a 20,000 Foot View One Day at a Time — Wed, 05 Mar 2008 02:20:58 +0000

[...] But how do you manage that – most of which involves day-to-day issues (like acquiring customers, customer support, managing the team, handling bugs, etc.) – while still keeping an overall eye on your strategic [...]

By: 20s Business Central

20s Business Central — Tue, 04 Mar 2008 22:16:43 +0000

I agree 100%. I know customers can be annoying at times. As a customer myself I get annoyed a lot. Whenever I encounter an annoying customer I try to put my self in their shoes. What is making them annoyed? Is it something I can fix?

By: Chris

Chris — Mon, 03 Mar 2008 20:22:39 +0000

I think Ben just said my favorite phrase ever “firing customers” in the past we’ve had to do that a few times at my job, and im sorry but hes right sometimes it is required.

But a lot of times proper customer support can aleviate that ever being needed to occur in the first place. Ben is dead on in the suggestion that proper support and tracking of issues can result in weeding out problematic customers early on and save on headaches down the road.

By: Ben Yoskovitz

Ben Yoskovitz — Mon, 03 Mar 2008 15:30:26 +0000

Thank you for all the feedback.

@Steve: I didn’t say that all customers were perfect. In fact, I’ve written about “firing customers” in the past as well, which I think is inevitable in most businesses. The point is that customer service / support can be used as a differentiator if done properly … and in fact, the better support you provide the sooner you’ll weed out the customers that don’t belong.