Comments on: Using Great Customer Service as a Differentiator

By: Great Customer Service Drives Revenue and Profitability

Great Customer Service Drives Revenue and Profitability — Tue, 12 Jan 2010 11:26:00 +0000

[...] past as well, “Customer service is generally so bad that even a slight improvement can be a huge competitive advantage.” Customer service is critical for client retention as [...]

By: joelchrist@helpdesksoftware

joelchrist@helpdesksoftware — Thu, 20 Aug 2009 10:45:53 +0000

Fabulous content about importance of customer support. Thanks for sharing.

By: joelchrist@helpdesksoftware

joelchrist@helpdesksoftware — Thu, 20 Aug 2009 03:45:53 +0000

Fabulous content about importance of customer support. Thanks for sharing.

By: joelchrist@helpdesksoftware

joelchrist@helpdesksoftware — Thu, 20 Aug 2009 03:45:53 +0000

Fabulous content about importance of customer support. Thanks for sharing.

By: Benjamin Yoskovitz

Benjamin Yoskovitz — Mon, 17 Aug 2009 14:16:29 +0000

Brian – Thanks for the comment. I think there's sufficient evidence out there that companies who do MORE for customers win. Companies may not want to agree with that or “give in” to that reality, but it's true, pretty much across the board.

By: Benjamin Yoskovitz

Benjamin Yoskovitz — Mon, 17 Aug 2009 14:16:29 +0000

By: Brian

Brian — Mon, 17 Aug 2009 02:37:41 +0000

Great article, there are not that many business today that go that extra mile with their customer service. I am part of the service industry and most of the companies out there want to make the fastest buck they can while cutting corners. Customer service is following everything listed in this article and going the extra extra extra mile for them. Not nickleing and dimeing them for every little thing.

By: Brian

Brian — Mon, 17 Aug 2009 02:37:41 +0000

By: Client Retention is the Key ROI of Great Customer Service

Client Retention is the Key ROI of Great Customer Service — Tue, 02 Jun 2009 00:52:01 +0000

[...] written about customer service a few times myself. I’ve said in the past that I’m “obsessed with [...]

By: Standout Jobs Re-Launches Product, Web Site and Business Model

Standout Jobs Re-Launches Product, Web Site and Business Model — Mon, 27 Oct 2008 19:06:23 +0000

[...] I think this is a natural and obvious progression for us to take. It also means ratcheting up our customer service efforts. If you want to convert free trial customers into paying customers, you need to have this mental [...]