Don’t Fuck Around With Employee Loyalty



Buffer

To employers:

Don’t assume employee loyalty is a given. It’s not a right. You have to work on a continuous basis to earn the trust and loyalty of employees. And there are other companies out there –doing it right– that are competing for your people.

To employees:

Don’t go into a job assuming the worst, but don’t give of yourself beyond what is reasonable. Don’t throw away the true value that you bring: your trust and loyalty. If you hold onto your loyalty too long, when your employer has clearly abandoned you, you’re only hurting yourself. And there are better options out there.

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August 15, 2012 Posted in Personal Development by

  • 8ballbob

    Yes, I agree. Working at an Infiniti dealership selling cars, there is no loyalty……you are disposable.

  • http://www.instigatorblog.com/ Benjamin Yoskovitz

    I’m sorry to hear that. Maybe it’s worth exploring new opportunities…

  • http://twitter.com/peterlalonde Peter Lalonde œ

    I’d be curious to get your thoughts on the loyalty owed to start-up employees with sweat equity. As a founder, I’ve had to deal with ‘employees’ that weren’t pulling their weight. It’s a lot easier to fire someone when you’ve been paying them!

  • http://bradmills.tumblr.com Brad Mills

    Ben what are your top 3 tips that an Employer should do to earn trust & loyalty?

  • http://www.instigatorblog.com/ Benjamin Yoskovitz

    Peter – It comes down to having an open, honest conversation with a person about their performance, effort and desire to participate. If the “employee” doesn’t improve or come to the conclusion that they want / need a change, you have to let them go.

    In my experience, most people don’t take it as bad as you’d think. They probably know it’s not a good fit, but they’re not jumping immediately… I’ve stayed up nights panicked about letting people go, only to realize when I did it that everyone agreed with the decision.

  • http://www.instigatorblog.com/ Benjamin Yoskovitz

    Brad – Don’t know if I have a “top 3″ but here are some things that come to mind right away:

    - Stay transparent and open. And accessible. The minute employees feel like too much is happening behind closed doors, you’re in trouble. That doesn’t mean you tell employees everything (you just can’t), but I believe in an “open door” policy and lots of communication to employees. People want feedback, you have to remember to give it to them.

    - Give employees YOUR trust. You can’t hover over people’s shoulders, watching their every move. You have to trust that they’re doing their jobs, capable and genuinely interested. You should know if they’re not (which you know if you stay close, aware and open), but you should automatically trust employees to do the right thing.

    - Empower employees. Employees –heck, people– need to feel empowered. Make sure people know they can make decisions. Ask employees, “What would you do?” And then say, “OK. Go do that.”

    - Never become complacent. Employers / leaders can’t assume, “everything is OK.” That’s complacent and lazy. It’s the easy road. They should always be looking for ways to improve themselves, the environment, processes. You can’t sit back on your laurels for too long, even when the machine is running smoothly.

  • http://twitter.com/manusferrea Manus Ferrea

    As an employee, I don’t think I’ve ever gone into a job assuming the worst… Typically I go into a job assuming the best; and I think most people do the same. We’ve been sold on the idea that we are being offered the position because we will bring value and be rewarded for the efforts. The disillusion comes when what was sold as the job function by the hiring manager, become something completely out of line with expectations. Both the employee(s) and hiring manager(s) need to recognize that over selling the job to a qualified candidate can quickly become a negative, as well as overselling your abilities to the hiring manager can find you quickly over your head.

    Warning signs: High Turn over… everyone, including the HR team and Hiring manager are new. (Is it a new and fast growing company? Then you may be okay.) Test that in the interview and research the company on line. Is it an established business, in a challenged market? Be suspect of the offering, you’re about to jump into a high stress environment that grinds its employees.)

    Employers seem to be leaning back, not worried about staffing. With unemployment up, there’s an abundance of hungry workers out there… They miss out on the value of a long term, well established base of employees. Remember, you have to train your staff and there are real costs to do so. Value your staff, as their success will equal your own. Don’t oversell the position. The employee is working to live, not the other way around. Treat your employees well and you will earn their loyalty. Listen to them when they say they cannot do something; Read between the lines, when they aren’t succeeding at the tasks. It’s less likely an issue of them just being a bad egg, they want to succeed, but have you given them the tools to be successful?

  • http://www.instigatorblog.com/ Benjamin Yoskovitz

    I agree that most people go in assuming the best. I’m basically saying that, but with a double negative, followed by another negative. Not ideal writing on my part there to get the message across, but it sounded better at the time when I wrote it vs. “Go in assuming the best, but don’t…”

    Appreciate the comment and thoughts around employee loyalty.

Ben Yoskovitz
I'm VP Product at GoInstant.

I'm also a Founding Partner at Year One Labs, an early stage accelerator in Montreal. Previously I founded Standout Jobs (and sold it).

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