Comments on: Great Customer Service Drives Revenue and Profitability

By: 5ca

5ca — Sat, 30 Jan 2010 00:22:14 +0000

Interesting post: zappos is doing as well as it is because of its amazing service – yet a company like google does well regardless of their customer support (next to nothing). I guess if you aren't Google you need to worry about it

By: 5ca

5ca — Fri, 29 Jan 2010 16:22:14 +0000

By: sleeprun

sleeprun — Wed, 20 Jan 2010 18:33:08 +0000

In a hot market or not. Once you're in it, changing your share isn't
likely, too risky and very expensive. Since changing share is unlikely,
customer service is waste of effort.

Likely being in a hot market is largely accidental. Plus, the popularity of
a market can change suddenly w/out warning. They like acquisitions and
divestment.

I like their advice because the data is very good and it runs counter to
what feels good and is popular. Usually a good sign.

By: Benjamin Yoskovitz

Benjamin Yoskovitz — Wed, 20 Jan 2010 18:18:18 +0000

I'll check out the book for sure. But if service and marketing don't mean anything to a successful business – what does?

By: seo services company

seo services company — Wed, 20 Jan 2010 02:51:51 +0000

yes i agree , Customer support service gives more advertisement than any other medium.if we give good service post sale of a product,then it takes to lot more

By: sleeprun

sleeprun — Fri, 15 Jan 2010 22:11:42 +0000

Read Granularity of Growth – it says service means nothing. Neither does marketing. Good data to support. Makes sense. Of course, it FEELS wrong. Good sign it tracks reality.

Barry is very enthusiastic but data would be better, not anecdotes, please.

By: How To Implement a Proactive Customer Support Strategy

How To Implement a Proactive Customer Support Strategy — Fri, 15 Jan 2010 16:30:54 +0000

[...] updates on this topic. And follow me on Twitter.Powered by WP Greet BoxI’ve said before that great customer support has to be proactive. But what exactly does that [...]

By: Accounting Services

Accounting Services — Fri, 15 Jan 2010 06:41:22 +0000

Hi,

It is really a great post having deep insight into customer services. I am highly in a favor of customer service as a feature of the business services and to be very consistent.

Thanks for sharing these points.

By: partysupplies

partysupplies — Fri, 15 Jan 2010 06:05:12 +0000

From experiences with my business customer service is the difference between a good business and a great business. Your customers are always looking for that persoanl touch, the extra bit of effort that sets you aside from the competition. I have business's come to me willing to pay slightly more than my competitors bcause they know that if they make a phone call to me they will get the service they require. The easiest thing to do is ask yourself “what would i expect to happen when i phone a business? ” If you can answer that truthfully then put that into practice for your customers then youre onto a winner!

Cheers

By: herbalife

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