Steak and egg sandwichEarly bright moonUnder the covers with a mooseBudding photographerBuilding a snow wallHe upgraded to a bigger shirt stuffed with more stuff Serious smashing going on#sumo kidsThrough the car window into the rain


Crazy Egg Responds to a Blogger’s Frustration

Technorati ignores us. MarketingSherpa isn’t much better.

But what about Crazy Egg?

Yesterday, I wrote a fairly positive review about Crazy Egg, the site that allows you to track clicks on pages via a heat map.

A friend of mine, Joe Hauckes, responded with his own thoughts. Joe experienced some setup problems, and some errors; resulting in not the best of first impressions.

Joe linked to my review from his own blog, which led me there, and led me to start a discussion about Crazy Egg. In my first comment, I wrote (in part):

Let’s see how quickly they find your post and respond — if they’re on the ball it should be quick…if they’re like Technorati, you’re doomed.

Joe and I continued the discussion on his blog. We even had a great idea for Crazy Egg (or someone) to build a WordPress plugin for the application. (Anyone?)

Lo and behold…by comment #5 Hiten Shah of Crazy Egg was posting! That didn’t take long at all.

Crazy Egg Is Listening

Hiten has commented twice on Joe’s post, and I’ve left a couple more questions there – we’ll see if the dialogue continues. It should.

Kudos to Crazy Egg for LISTENING TO THE BLOGOSPHERE.

We’re out there, we’re talking, and we’re influencing people. Even though Joe’s experience was sketchy at best, the fact that Hiten responded so quickly is most certainly going to leave a positive impression with Joe and other readers of his blog. I know it left a positive impression with me.

[tags]crazy egg, blogosphere, blogging, blogs, community, customer service[/tags]

If you enjoyed this post, please share it!

Check out these posts:

September 27, 2006 Posted in Entrepreneurship by

  • http://www.crazyegg.com Hiten Shah

    Hey Ben,

    Still here, thanks for the blog post, it is nice to hear that people are noticing that we are listening. I mentioned it on Joe’s blog, but we do have a secret weapon when it comes to tracking this stuff, email me I’ll show you…

  • http://www.instigatorblog.com Ben Yoskovitz

    Hiten – I did email you… *grin*

    I’m curious to find out why it’s different better than using Technorati or Google Blogsearch feeds…

  • http://www.crazyegg.com Hiten Shah

    Hey Ben,

    Still here, thanks for the blog post, it is nice to hear that people are noticing that we are listening. I mentioned it on Joe's blog, but we do have a secret weapon when it comes to tracking this stuff, email me I'll show you…

  • http://www.instigatorblog.com Ben Yoskovitz

    Hiten – I did email you… *grin*

    I'm curious to find out why it's different better than using Technorati or Google Blogsearch feeds…

  • http://workingathomeinternet.com/WP Joe

    Hey Ben,

    I can attest from personal experience to the fact that Crazy Egg has top notch customer service.

    Thanks, Hiten.

    And thank you Ben, for continuing the conversation.

    Joe

  • http://workingathomeinternet.com/WP Joe

    Hey Ben,

    I can attest from personal experience to the fact that Crazy Egg has top notch customer service.

    Thanks, Hiten.

    And thank you Ben, for continuing the conversation.

    Joe

About Ben Yoskovitz
I recently joined GoInstant as VP Product. GoInstant changes how we use the web, making it shareable like never before.

I'm also a Founding Partner at Year One Labs, an early stage accelerator in Montreal. Previously I founded Standout Jobs (and sold it). I'm a hands-on startup guy, helping companies grow successfully from the idea forward. You can reach me at byosko at gmail dot com.

Follow Ben on TwitterFollow this blog via email
Startup Tools
Recent Posts
Find Stuff
Startup Resources
Please Check Out:
NextMontreal.com I Spy Montreal
Key Categories
Topics
Disclaimer
The opinions and commentary on this site are mine and mine alone. They do not necessarily reflect the opinions or positions of my employer, GoInstant.

Instigator Blog runs WordPress and uses the Minimal theme by Curt Ziegler.