Crazy Egg Responds to a Blogger’s Frustration

by Ben Yoskovitz

Technorati ignores us. MarketingSherpa isn’t much better.

But what about Crazy Egg?

Yesterday, I wrote a fairly positive review about Crazy Egg, the site that allows you to track clicks on pages via a heat map.

A friend of mine, Joe Hauckes, responded with his own thoughts. Joe experienced some setup problems, and some errors; resulting in not the best of first impressions.

Joe linked to my review from his own blog, which led me there, and led me to start a discussion about Crazy Egg. In my first comment, I wrote (in part):

Let’s see how quickly they find your post and respond — if they’re on the ball it should be quick…if they’re like Technorati, you’re doomed.

Joe and I continued the discussion on his blog. We even had a great idea for Crazy Egg (or someone) to build a WordPress plugin for the application. (Anyone?)

Lo and behold…by comment #5 Hiten Shah of Crazy Egg was posting! That didn’t take long at all.

Crazy Egg Is Listening

Hiten has commented twice on Joe’s post, and I’ve left a couple more questions there - we’ll see if the dialogue continues. It should.

Kudos to Crazy Egg for LISTENING TO THE BLOGOSPHERE.

We’re out there, we’re talking, and we’re influencing people. Even though Joe’s experience was sketchy at best, the fact that Hiten responded so quickly is most certainly going to leave a positive impression with Joe and other readers of his blog. I know it left a positive impression with me.

[tags]crazy egg, blogosphere, blogging, blogs, community, customer service[/tags]

September 27th, 2006

3 Responses to “Crazy Egg Responds to a Blogger’s Frustration”

#1 Hiten Shah September 27th, 2006 at 4:24 pm

Hey Ben,

Still here, thanks for the blog post, it is nice to hear that people are noticing that we are listening. I mentioned it on Joe’s blog, but we do have a secret weapon when it comes to tracking this stuff, email me I’ll show you…

#2 Ben Yoskovitz September 27th, 2006 at 4:25 pm

Hiten - I did email you… *grin*

I’m curious to find out why it’s different better than using Technorati or Google Blogsearch feeds…

#3 Joe September 27th, 2006 at 5:39 pm

Hey Ben,

I can attest from personal experience to the fact that Crazy Egg has top notch customer service.

Thanks, Hiten.

And thank you Ben, for continuing the conversation.

Joe

Please use your real name or a handle that's not driven by trying to gain SEO / Google Juice from my blog. If you put in a "name" designed for SEO purposes, I will edit it. I support the DoFollow movement, but this is also a community, and comments are meant to inspire discussion, not gain link love. Thank you!