Comments on: Client Retention is the Key ROI of Great Customer Service http://www.instigatorblog.com/client-retention-roi-customer-service/2009/06/02/ Startups, entrepreneurship, business and social media Wed, 10 Mar 2010 18:14:41 +0000 http://wordpress.org/?v=2.9 hourly 1 By: alantollemache http://www.instigatorblog.com/client-retention-roi-customer-service/2009/06/02/comment-page-1/#comment-113413 alantollemache Wed, 30 Sep 2009 11:12:21 +0000 http://www.instigatorblog.com/?p=869#comment-113413 Companies can be "too friendly". There is no point in hanging on to customers if they are not profitable or if you run a loss by servicing them. Customer service is important, but organisations are in business to make money. Companies can be “too friendly”. There is no point in hanging on to customers if they are not profitable or if you run a loss by servicing them. Customer service is important, but organisations are in business to make money.

]]> By: alantollemache http://www.instigatorblog.com/client-retention-roi-customer-service/2009/06/02/comment-page-1/#comment-111591 alantollemache Wed, 30 Sep 2009 04:12:21 +0000 http://www.instigatorblog.com/?p=869#comment-111591 Companies can be "too friendly". There is no point in hanging on to customers if they are not profitable or if you run a loss by servicing them. Customer service is important, but organisations are in business to make money. Companies can be “too friendly”. There is no point in hanging on to customers if they are not profitable or if you run a loss by servicing them. Customer service is important, but organisations are in business to make money.

]]> By: bedavachat http://www.instigatorblog.com/client-retention-roi-customer-service/2009/06/02/comment-page-1/#comment-111234 bedavachat Thu, 20 Aug 2009 10:06:06 +0000 http://www.instigatorblog.com/?p=869#comment-111234 thats a good site thanks for information admin <a href="http://www.chattube.net" title="bedava chat, bedava çet, free chat, free çet" target="_blank" rel="nofollow">Bedava Chat</a><br> <br><a href="http://www.chattube.net" title="kameral? chat, kameral? çet, görüntülü chat, görüntülü çet" target="_blank" rel="nofollow">Kameral? Chat</a><br><br><a href="http://www.chattube.net" title="chatsohbet, chat sohbet" target="_blank" rel="nofollow">Chat Sohbet</a><br><br><a href="http://www.chattube.net" title="chat, çet" target="_blank" rel="nofollow">Chat</a><br><br><a href="http://www.chattube.net" title="chat, çet" target="_blank" rel="nofollow">çet</a><br>see you later soon thats a good site thanks for information admin Bedava Chat

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]]> By: gokhanht http://www.instigatorblog.com/client-retention-roi-customer-service/2009/06/02/comment-page-1/#comment-111137 gokhanht Wed, 12 Aug 2009 08:53:56 +0000 http://www.instigatorblog.com/?p=869#comment-111137 <a href="http://www.nilart.net" rel="nofollow"><br>Joomla</a><br><a href="http://www.film-izleyelim.com" rel="nofollow"><br>Film izle</a><br><a href="http://www.film-izleyelim.com" rel="nofollow"><br>Film seyret</a><br><a href="http://www.film-izleyelim.com" rel="nofollow"><br>Film</a><br><a href="http://www.guzelsozlerim.org" rel="nofollow"><br>güzel sözler</a><br><a href="http://www.joomlasiteleri.net" rel="nofollow"><br>joomla siteleri</a>
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]]> By: oyunlar http://www.instigatorblog.com/client-retention-roi-customer-service/2009/06/02/comment-page-1/#comment-110235 oyunlar Sat, 13 Jun 2009 15:39:21 +0000 http://www.instigatorblog.com/?p=869#comment-110235 Good news<br><br>Thank you for informations. Good news

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]]> By: Naveen Gupta http://www.instigatorblog.com/client-retention-roi-customer-service/2009/06/02/comment-page-1/#comment-110188 Naveen Gupta Tue, 09 Jun 2009 07:24:53 +0000 http://www.instigatorblog.com/?p=869#comment-110188 Hi <br><br>These are words the words of wisdom from Mike Mcderment and wisdom comes from experience. I believe retaining your existing customers is the first rule of marketing. It is said that the cost of acquiring a new customer is six times more than retaining your existing customer. It also suggests brand loyalty and ultimately leads to word of mouth publicity. <br><br>Cheers<br>Naveen Gupta<br><a href="http://www.invoicera.com" rel="nofollow">http://www.invoicera.com</a> Hi

These are words the words of wisdom from Mike Mcderment and wisdom comes from experience. I believe retaining your existing customers is the first rule of marketing. It is said that the cost of acquiring a new customer is six times more than retaining your existing customer. It also suggests brand loyalty and ultimately leads to word of mouth publicity.

Cheers
Naveen Gupta
http://www.invoicera.com

]]> By: Jamie Ruben http://www.instigatorblog.com/client-retention-roi-customer-service/2009/06/02/comment-page-1/#comment-110185 Jamie Ruben Mon, 08 Jun 2009 16:32:31 +0000 http://www.instigatorblog.com/?p=869#comment-110185 Thanks Ben,<br><br>If you don't mind this conversation makes me think of another pressing issue in customer service that I have been strugglin with in my career. A couple of years ago I worked doing support for a webserver. I would help people with their web issues via email and web chat. I had worked in customer service berfore and always felt that personality, friendliness, demeanor were core values for customer satisfaction and quality service. Now, I struggle finding the best way to bring these values to the service when communicating via email and webchat.<br><br>I just started working at a website <a href="http://travelhqr.com" rel="nofollow">travelhqr.com</a> I am happy with product, really smart site, well run, but they make us right emails to clients and users that are really friendly, personable and sometimes you should add a compliment and greetings etc etc. To me via email I wonder if this comes across as insincere. I like their concept and it's a great site, but is this really the best way to execute good customer service Via email??? or,<br> does it come across as insincere? Thanks Ben,

If you don't mind this conversation makes me think of another pressing issue in customer service that I have been strugglin with in my career. A couple of years ago I worked doing support for a webserver. I would help people with their web issues via email and web chat. I had worked in customer service berfore and always felt that personality, friendliness, demeanor were core values for customer satisfaction and quality service. Now, I struggle finding the best way to bring these values to the service when communicating via email and webchat.

I just started working at a website travelhqr.com I am happy with product, really smart site, well run, but they make us right emails to clients and users that are really friendly, personable and sometimes you should add a compliment and greetings etc etc. To me via email I wonder if this comes across as insincere. I like their concept and it's a great site, but is this really the best way to execute good customer service Via email??? or,
does it come across as insincere?

]]> By: pathmakermarketing http://www.instigatorblog.com/client-retention-roi-customer-service/2009/06/02/comment-page-1/#comment-110173 pathmakermarketing Sat, 06 Jun 2009 06:40:20 +0000 http://www.instigatorblog.com/?p=869#comment-110173 As they have said that customers are always right even if they are wrong, it's just a matter of good customer service. As they have said that customers are always right even if they are wrong, it's just a matter of good customer service.

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