Competitive Differentiation that Matters

How you differentiate from competitors only matters if it matters to customers.

Pick any differentiation you want – pricing, features, target market, market gap, performance, etc. – unless customers really, really, really care about the difference, you’re shit out of luck. Hell, pick two or three of them and it still doesn’t matter. You can’t pile them on and assume that’ll make the difference.

When doing competitive research, don’t just look at what the competition is doing, figure out how customers feel about them. Understand why customers are picking one competitor over another. What’s motivating and driving them?

Being different from competitors isn’t enough. That’s easy. Making sure that your key differentiators actually matter in a huge way to customers is a whole other story.


Gaps in the Market

Startup founders often say to me, “We’re going ahead with this new startup … we’ve identified a gap in the market!” It’s a common refrain explaining why someone is starting a business, and how the startup is positioned against competition. There’s a gap in the market.

The question to ask at that point is simple: “Is there really a gap?”

Too often, startup founders haven’t done enough homework and really don’t understand the industry they’re going into. They use incomplete evidence and analysis to come to the fairly significant conclusion that there’s a gap in the market. Here are some examples I’ve seen in the past:

  1. Anecdotal evidence: “A friend of mine who works in the industry says this is a huge problem.” That’s anecdotal evidence and it’s not enough to really understand a market. The anecdotes may be right, but like most “stories” they’re embellished or altered away from pure fact.
  2. Backyard evidence: “Companies in this area are way behind the times and need a new, more innovative and less expensive solution.” Backyard evidence -if gathered correctly- can be a compelling first place to start, but be careful that there aren’t any regional specifics as to why there may be a better local market vs. everywhere else. Serving a local market (at least with a software/web startup) is extremely difficult and narrow minded. Don’t make the assumption that a local gap in the market will be reflected everywhere else as well.
  3. Me too evidence: “I see a bunch of startups jumping into the space (reading it on Techcrunch), I knew there was an opportunity there!” You can identify trends and certainly identify competition from the press, but I wouldn’t base my assessment of a market on what I see published online. Plus, there’s no way of knowing if all the other startups did their homework either.
  4. Past experience evidence: “I’ve been in this industry for 10 years, I know what’s going on.” This kind of domain knowledge can be extremely valuable. I’ve often counselled people to stay out of industries they haven’t participated in because they really won’t appreciate the intricacies of it. But past experience is powered by the bias of one person, so be careful about how you interpret it, especially when it’s someone else’s experience and not yours.

Knowing your market isn’t something you should take lightly. It can make or break you, simple as that.

Using super-biased, incomplete, casual, close-minded or anecdotal evidence as a determinant about whether or not you should start a company, and then how to position it in the market, your value proposition, and what you should build, is incredibly risky. Instead, take a rigorous, scientific approach to identifying market gaps. Talk to more people. Talk to people outside of your local area and comfort zone. Do more research on competition. Try and disprove yourself instead of seeking “evidence” that only proves your point. Hack something together, show it to prospects and get them to pay for it.

Even after you’ve identified a gap, you have to then understand why the gap exists. A gap alone doesn’t provide enough validation to jump into it. There could be lots of reasons why a gap isn’t being filled.

Don’t jump blindly into a startup and industry that you don’t understand, using a haphazard “gaps in the market” analysis … it’ll hurt.


The $250,000 Funding Trap

$250,000 is a lot of money. Venture investors might not think so, but for most of us it’s a lot of moolah. And for early stage startups it’s often the amount they ask for coming out of the gate (or $500,000 – which seems to be pretty standard as a first, seed ask). The problem is that $250,000 is a dangerous amount of money to invest in an early stage startup.

For first-time entrepreneurs, $250,000 sounds like a million dollars. Maybe more. They’ve just raised money, they feel like giants ready to take on the world, they feel validated, and success is guaranteed! So they start spending. Office space. Office furniture. Business cards. T-shirts. Introductory video about their business. And then they spend more – particularly on hiring. All of a sudden, a founding team of two is a small startup of five.

The problem is that $250,000 runs out very quickly. And the milestones needed to raise the next round of financing are either not properly defined (and then it’s just a wishy washy mess later on), or they’re unrealistic. Founders – with their pockets bulging full of cash – get distracted from the core of building a product that customers want, and all of a sudden those seemingly easy-to-hit milestones 6-9 months out are impossible, and the company is losing momentum. This experience may be inevitable (think: The Startup Curve and the Trough of Sorrow), but it’s made particularly worse and potentially deadly when a startup doesn’t have enough capital.

$250,000 is a lot of money. I don’t like the idea that people can be flippant about spending that kind of money when there are many, many ways that money could be used for something useful in the world. But psychologically to startup founders it seems like even MORE money than it really is, and that puts a lot of startups into trouble. It results in a lot of startups struggling to raise follow-on capital, and ultimately failing before they even have a chance to succeed (what I’ve called Startup D.O.A.)

At Year One Labs we decided to invest up to $50,000 per startup. This is more than typical accelerators/incubators but far less than $250,000, or even $100,000. The thinking was that anything more than $50,000 and entrepreneurs would more readily make mistakes with the money. Anything less and they wouldn’t be able to survive (for up to 12 months in the program.) We didn’t want founders starving to death, but we also didn’t want them feeling comfortable or overly confident in their ability to spend. One thing accelerators and incubators have done successfully is chip away at the early stage $250,000 funding rounds. They make it possible and acceptable for entrepreneurs to take a lot less money, but get a lot more help and guidance. That help and guidance, the mentorship and focused access into key networks (of partners, other entrepreneurs, investors, etc.) is a value that traditional venture investors and even angel investors don’t provide (at least not on a consistent basis.) More startups will emerge further along with more traction out of relatively short accelerators than they would have with $250,000 in funding (and less value-add). They can then raise a more substantial follow-on round and give themselves a proper runway.

Going from a $250,000 round to a $500,000 or $1M round is extremely difficult. Founders are given too much flexibility to make too many mistakes with $250,000 in their pocket, and they realize (often too late) that they’re out of money, and haven’t hit key milestones. They also get too distracted (with that amount of money) but also realize that they have to start raising almost immediately, which is a further distraction. One advantage of (most) accelerators and incubators is the focus of a demo day that brings a lot of concentrated investor interest at one time. That can speed up some of the normal process of fundraising, which is great.

This isn’t meant to be a pro-accelerator/incubator post per se. I’ve certainly raised some concerns and issues with the accelerator model. But I’ve seen a lot of companies raise $250,000 or thereabouts only to run into a heap of trouble after the fact. These startups were most likely not able to raise more (even if they wanted to), so they go with a lower raise. Investors may look at this as hedging their bets instead of investing too much too early, but I think they are doing startups a disservice.


About Ben Yoskovitz
I recently joined GoInstant as VP Product. GoInstant changes how we use the web, making it shareable like never before.

I'm also a Founding Partner at Year One Labs, an early stage accelerator in Montreal. Previously I founded Standout Jobs (and sold it). I'm a hands-on startup guy, helping companies grow successfully from the idea forward. You can reach me at byosko at gmail dot com.

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The opinions and commentary on this site are mine and mine alone. They do not necessarily reflect the opinions or positions of my employer, GoInstant.