The Future of Startup Accelerators

I’m not much of a prognosticator, but recently Sarah Needleman from the Wall Street Journal called me to ask my thoughts about startup accelerators. She had found a blog post I had written (How to Maximize the Value of Mentors in Startup Accelerators), and wanted my input on a story she was writing.

Funnily enough, I had just finished speaking at the Michigan Lean Startup Conference about accelerators, using my experience at Year One Labs and my involvement with others since then, as a case study for the future. It was a great event, tons of fun…

Unfortunately, my comments didn’t make it into Sarah’s article. But that’s OK, it was fun to speak with Sarah just the same. Here’s the story: Start-Ups Crowd ‘Accelerators’.

Since my comments aren’t in the story, I thought I’d share some of my thoughts on accelerators in general, and where I see the future going.

  • Accelerators have to make money. I’ve written about this in the past and still believe it should be a fundamental criteria for accelerators. The only caveat may be accelerators/programs that are more focused on education (I’m thinking about programs like The Next 36), where a return on investment (as you would categorize it for a venture fund) is less important.

    The problem with many accelerators right now is that they’re not focused primarily on education or making money as the output/result. Instead, they’re focused on “community building” – particularly in non-startup hubs. I see this as a mistake, because you can’t manufacture communities this way; you need to focus on building successful (and big!) companies that exit, and return some of the cash and know-how back into the ecosystem. Silicon Valley was built off the backs of giant successful companies and the entrepreneurs that created those companies.

  • Not all accelerators are created equal. I made this point in my post on mentorship, and it was part of what I told Sarah: “Just because an accelerator clones a successful program’s format doesn’t mean it will be successful too.” Every ecosystem is different, and programs have to adapt to their surroundings. A simple analogy is to think about universities or colleges. There are top schools (think: Harvard, Stanford, etc.), middle tier schools, and bottom tier schools. Some of those that rank poorly in science, may be middle tier for arts; some that are in the middle for arts are in the top for something else. The same is true for accelerators. There will be good ones, great ones, so-so ones and bad ones. Some will be good at helping you raise capital, others will be better at other things.
  • It’s still very early. Accelerators as we know them haven’t been around very long. Even if you consider the incubators from the dotcom era, that’s still only a decade or so. Things take longer than that to mature and demonstrate quantitative results of any significance. So will we see lots of financially successful accelerators? I don’t know, because we just don’t have enough proof yet. What I do know is that the current metric for success (capital raised after leaving an accelerator) isn’t really a tell-all for actual success. As we know, raising money isn’t success, it’s just something some startups do. It certainly feels like success at the time, but it’s not. For now, it’s the metric everyone is using, but we should really be looking for more exits (over the next 3-5+ years) and measuring success that way. Even exits though are hard to correlate back to an accelerator. Many exits happen 7-10 years after a company starts … can you really draw a straight line back to the beginning?
  • Accelerator attrition. The number of accelerators is still growing, but that won’t be the case forever. Over time we will see accelerators drop off. Some won’t succeed financially, and they won’t get continued financial support. Some won’t output high enough quality startups and then future entrepreneurs won’t bother joining. I see it being a slow attrition process; we’re not in a bubble that will explode and every accelerator on the planet disappears over night. Again, think about most businesses: the reality is they fail. Why would accelerators be any different?
  • Accelerator specialization. We’re already seeing more specialization of accelerator programs, and I expect this will continue. It makes sense. To succeed, accelerators need all aspects of the local ecosystem to be in place: quality applicants (including lots of entrepreneurially-minded students), angel & seed investors, venture investors, partners, customers and acquirers. If all of those things don’t exist in a geographic area, it makes it that much harder to build a successful accelerator. Some cities have more of the ecosystem in place for specific things; for example, Montreal has a very big game industry. It makes sense to specialize there. On the other hand, building a B2C startup in Montreal is that much harder because the entire “food chain” is much weaker.
  • Accelerator differentiation. Beyond specialization (around certain verticals, for example), I think we need to see more differentiation as well. There should be programs of varying lengths, more clearly defined goals (not all accelerators have to be about fundraising), unique opportunities (such as bringing entrepreneurs to the Valley), key partnerships that are put in place, etc. Accelerators need to think about their unique value proposition, so they can differentiate and stand out. Entrepreneurs need to look for the unique value of each accelerator and in turn decide which one is best for them.

Sarah Needleman asked me during our interview about advice I’d have for entrepreneurs looking to join an accelerator. The simplest advice would be to speak with previous attendees and mentors. Find out what the experience was like for them; how the program worked, the value it brought, where it’s strongest and weakest. No accelerator is perfect, and no accelerator guarantees success. I’d say you want two things out of the experience: learning and focus. They’re hard to quantify, but they’re the most important things you can get at an early stage with your startup. Accelerators should be designed to maximize learning and focus (not raising capital).

Learning + focus = acceleration to value creation.

The faster you learn and focus (and continue learning while staying focused), the sooner and more likely you are to win. Accelerators should design their programs and optimize around learning and focus (not raising capital) if they want to build sustainable success for themselves and their startups.


How to Maximize the Value of Mentors in Accelerators

The questioning (negative) press about startup accelerators and incubators isn’t going to stop. It’s going to continue and likely increase. Some of it will be meaningless drivel mixed in with a healthy dose of ranting and raving (not dissimilar to the endless and cyclical discussions on whether we’re in a bubble or not.) But a lot of the press and blog posts we’ll see about accelerators and incubators will be very meaningful and important. I suspect more and more of this will come from people that have actually gone through accelerators; they being the best ones to reflect on their own personal experience.

Francisco Dao’s article, “The dirty secret behind the incubator boom” is an interesting one. The title is great –perfect for generating page views, retweets and discussion– although a bit over the top (but that’s what you need for blog post titles.) The analogy of entrepreneurs being like the humans in Soylent Green is also catchy.

Francisco makes an important point in the piece:

It is fairly standard practice for incubators to advertise huge rosters of mentors, but I can’t help but wonder how available or effective they are. In many cases, they seem like little more than the photos of fit personal trainers on the wall at the gym. The trainers look great, while the people working out are still flabby and out of shape because they don’t actually get much guidance.

Mentorship inside accelerators is definitely one of the biggest challenges.

I recently wrote about my own approach and issues with mentoring startups. Accelerators have absolutely stockpiled giant lists of mentors in order to create as big a network as possible. The value of those networks remains to be seen.

At Year One Labs we decided to only have 20 mentors (many of whom were investors as well.) We also only had 5 startups, so that’s still a pretty significant ratio. It was hard for us throughout the program to consistently bring the quality mentorship resource to the table. Mentors are extremely busy people, they have varying skill sets, and it’s unclear how structured or unstructured any mentorship component in an accelerator needs to be.

One of the most important things we did was encourage founders to reach out to mentors directly. We cut ourselves out as unnecessary middlemen. We wanted founders to build direct relationships with mentors. And that worked quite well. Even after our companies left Year One Labs, those relationships continued and strengthened, which was precisely the point of having mentors in the first place.

Startup founders: If you want to maximize the value of mentors in an accelerator, then it’s 100% up to you to do so.

Turns out that’s pretty much the case with everything you’re going to do as a startup founder. At the end of the day, even with investors, employees, advisors, parents, friends, support groups, etc. all around you, it’s up to you.

So my suggestion when you enter an accelerator is to go through the list of mentors with a fine-tooth comb. Figure out which ones you think will be most valuable to you, and reach out directly. Build that personal relationship with them using the accelerator as the conduit for initial communication. No decent mentor should ignore your email or call if they’re connected to you through an accelerator. It’s a “free pass” to reach out. And accelerator programs should make those connections possible, even for their most prominent mentors. If the mentorship responsibilities at an accelerator involve nothing more than “teaching a class” or doing one session with the group – and you’re not, as a mentor, available for direct contact and relationship building – I don’t think you should participate as a mentor.

The other benefits that come from having a big mentorship list are around funding, partnerships and acquisitions. The mentors are usually very well connected, many of them are angels as well, and they’ll open doors. That’s the expectation. But if there are no personal relationships between founders and mentors, I don’t see many doors getting opened. People are always careful with their Rolodex, it’s one of their most precious assets. They’re not going to open it up willy-nilly, just because they’re listed as a mentor for an accelerator. It still comes down to personal relationships and trust.

Startup founders: If you want to maximize the value of mentors inside an accelerator, it’s your job to build that trust.

If you run an accelerator, it’s your job to create enough opportunities for that trust building to occur.

As startup founders, you have to remember that you’re competing for attention. That means you need to be extremely strategic and aggressive (within reason) in sucking out as much as you can from the accelerator experience. Don’t wait for anyone to hand over the value; you need to leverage your participation in an accelerator to get all the value you possibly can. Tal Raviv, co-founder of Ecquire has a great post on his experience in two accelerators.

Here are some other ideas for how to maximize the value from mentors:

  • Understand their specialities. Mentors all have different skill sets and experience. Do your homework and figure out which mentors are the best ones for you to engage with at specific times. Timing is key here. When it’s time to raise money, go to the mentors with that expertise. When it’s time to focus on user acquisition, get closer with different mentors. You have to build the relationships early though, but time your use of mentors properly.
  • Get to the point. Don’t waste mentors’ time, get to the point. Have an ask. Make sure when you connect with mentors that you know why you’re doing it and what you’re looking for. Mentors will appreciate that. Asking for “general feedback” is a death trap. Mentors won’t know how to help, they’ll get frustrated, and you’ll be frustrated as well. Trust will be lost.
  • Engage with them on social media. Mentors are people too. Usually with big egos. And many of them are actively working on their own startups or have their own interests. Engaging with them online is a good way of building a relationship. Tracking what they’re doing is a smart way of showing that you care.
  • Take the classes / training sessions / etc. seriously. Most accelerators have some structured components to the program. Some founders may feel like this is a distraction, but that’s the wrong way to look at it. Think of it like a crash course in all the elements of running a startup. That’s an education that others just aren’t getting. But also realize that these sessions are an opportunity to build better relationships with mentors. Have questions ready, stay engaged, be the keener and soak it all in.

Going through an accelerator is a journey. For many, I think it’s transformative. Michael Nussbacher throws it all out there with his story, “A slice of humble pie at the accelerator“. It’s a good read.

Not all accelerators are created equal.

The variance in quality between accelerators is probably going to widen as well, although the people running accelerators are always trying to improve. At least the best people running accelerators. I’ve spoken with many directions / managers / founders of accelerators, and they’re working hard to try and provide a great experience and create tons of value for founders. The model for acceleration as we understand it today is fairly new, and it’s evolving very fast. Accelerators are startups themselves, which means they need to keep trying things, measuring the results, and iterating.

In the next 5-10 years, I’d expect the model to have changed significantly. That’s almost a given.

That doesn’t mean you should cut accelerators any slack – we need to hold them accountable to very high standards and goals – but at the end of the day it’s up to you. There’s not a single accelerator anywhere that can guarantee success. And while they can make some things easier, they don’t grease the wheels that much. Be careful about your expectations going in; the process is not going to be easy. Accelerators in a lot of ways make things harder because they compress time, create intense demands, and throw a ton at you all at once.

The only people that radically and continuously change the odds of success are the people running the startups.


Designing a Game Incubator

mobile games

After writing several posts on startup accelerators and incubators, I received an email from Jason Della Rocca. He’s been working on designing a game incubator in Montreal. It’s a good idea, and one that I believe makes sense for the city. As I’ve said before, you have to play to your strengths, and in Montreal there are tons of big game companies. These companies can (and do) create spill-off entrepreneurs and indie game studios (although not to the extent that I’d like to see.) These big game studios also attract talent and money into Montreal. And there’s executive-level talent and top-level mentorship available as well.

Montreal is a good place, and perhaps a unique place, for building a game incubator.

Jason and I have spent some time going back and forth on how a game incubator could work. The game space has some advantages and challenges versus the web-centric world that most of us live in. One advantage is that games can monetize right away. You can charge for a game and deploy it through key distribution channels (I’m focused almost entirely on mobile iOS and Android games), or you give the game away and monetize through advertising, virtual goods, etc. The mechanisms for making money in gaming are well-known, accepted and proven. That’s quite a bit different from the web consumer world where monetization often only happens after you have a critical mass of users, and it’s not always obvious how you can do it (a lot of web users shun advertising, for example). So game monetization is fantastic.

But there are also challenges. Building a single successful game doesn’t necessarily equate to building a successful business – at least not a venture-backable one, or one that can be acquired. Game companies need to build multiple games – or franchises – that can demonstrate repeatable success and ideally a technology platform underneath the game(s) that has value as well. I’m certainly not saying it’s easy to build a successful game or game company…

Here’s Jason’s post with his latest thoughts (and some of mine) on building a game incubator: http://www.realitypanic.com/archives/476. I’d encourage you to go read the full post.

Here’s a quick summary of how it would work:

  1. There’s a 6-month incubation phase (not too dissimilar from what we see with Y Combinator or TechStars, with a bit more hands-on Year One Labs thrown-in)
  2. Projects graduate to the Studio or break out on their own (or fail.) The Studio is an actual game studio, which serves as a place for incubated projects to go and continue developing their games. Each team at that point is like a department or “pod” within the bigger Studio entity. The reason for this is twofold: (1) some projects/teams will need more than 6 months to bake fully and prove (or disprove) that they can scale and grow successfully on their own; (2) some projects/teams may not be massively scalable, but may be viable (i.e. profitable) games. In the latter case, these projects/teams won’t necessarily be fundable, and it won’t make sense for them to break out on their own. But as part of the collective Studio, they can add significant value. The Studio is a business onto itself, with multiple departments or “pods” that are each creating value. The sum of the parts is worth more than the individual parts on their own.
  3. In some cases, projects that go into the Studio may eventually break out, when it’s clear that there’s a (potentially) massively scalable business led by a solid, entrepreneurial team.
  4. Projects that break out (either from the Incubator or from the Studio) become separate businesses.

So you have an Incubator that’s attracting talent, baking projects/teams and outputting games. The Studio is a holding ground for projects/teams that need more time to bake and a fully functioning game studio that itself is a business with significant value. And the overarching corporation (that runs everything) owns a piece of the projects in the Incubator, the Studio, and those that ultimately graduate.

Here are some reasons why I like it and think it can work:

  1. It focuses on a specific niche, which means there’s leverage in a number of places. People can move from one team to another more easily. Mentors, investors, etc. are more focused. You can line up acquirers just in the gaming space and build all the necessary relationships to implement the full food chain you need.
  2. People joining the incubator don’t have to be hardcore entrepreneurs. They need to be entrepreneurial, but the bets you’re making aren’t exclusively on the people’s ability to start and run companies. The Studio for example, is a great place for director-level type individuals to continue building and designing games, without being full-fledged entrepreneurs. This should hedge some bets in the gaming space, which is less entrepreneurial, but has plenty of talent.
  3. The Studio (assuming the math works) is a unique asset that you don’t see with other incubators. You could have 10 individual games being developed inside the studio with 10 quality teams; the Studio should be profitable and therefore be attractive as an acquisition (based on financials and talent.)
  4. I haven’t seen this done in the gaming space, which means there’s an opportunity to do something different and stand out. From the perspective of building a startup ecosystem in Montreal, this could be the kind of spark that really makes a difference.

There are lots of details to work out. Jason is now working on a financial model to see if this makes sense. And it’s not clear yet if there’s enough entrepreneurial talent in the game space to build a successful, sustainable (read: profitable!) game incubator/accelerator. But I have a feeling there is, and it’s a matter of evolving the model so it makes sense for everyone and then working like crazy to attract the best talent, mentors, investors, etc.

Once again, here’s Jason’s blog post – http://www.realitypanic.com/archives/476 – stay tuned for more details!

Photo courtesy of Shutterstock.


Ben Yoskovitz
I'm VP Product at GoInstant.

I'm also a Founding Partner at Year One Labs, an early stage accelerator in Montreal. Previously I founded Standout Jobs (and sold it).

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