I fixed the link. Sorry 'bout that. Good catch.

I'm glad you like the chart. And your point is a good one – complain or promote something on your blog and it lasts years – it can have a long-lasting affect in terms of word-of-mouth, etc.

Thanks for being here and participating in the discussion!

What is the saying – only one in ten people will speak up when they have a problem? Most good, and bad, publicity about businesses is by word of mouth. A blog is word of mouth on a grand scale, and bloggers in general aren't shy about expressing their good and bad experiences with businesses. Unlike verbal word of mouth, what they say can hang around for years, too, what with the ability to find things through search engines. Over time, I hope this has a positive effect on customer service.

(By the way, the link to my site doesn't work. Your url is tacked onto the front of mine.)

I fixed the link. Sorry ’bout that. Good catch.

I’m glad you like the chart. And your point is a good one – complain or promote something on your blog and it lasts years – it can have a long-lasting affect in terms of word-of-mouth, etc.

Thanks for being here and participating in the discussion!

What is the saying – only one in ten people will speak up when they have a problem? Most good, and bad, publicity about businesses is by word of mouth. A blog is word of mouth on a grand scale, and bloggers in general aren’t shy about expressing their good and bad experiences with businesses. Unlike verbal word of mouth, what they say can hang around for years, too, what with the ability to find things through search engines. Over time, I hope this has a positive effect on customer service.

(By the way, the link to my site doesn’t work. Your url is tacked onto the front of mine.)